Helpful Organisations

Dementia Action for Marlow (DAM) has amassed all information independently of the organisations cited, with details being collated and recorded as accurately as possible.

If you become aware of any discrepancies or updates, please contact Dementia Action for Marlow or leave a message on 01628 482808.


Call: 03331 503456

The Alzheimer's Society

They produce a large number of free booklets which can be downloaded or obtained through the post. Their booklet ‘The Dementia Guide’ (174 pages) gives a wealth of information and there are many other free booklets available. This should be available in the Marlow Library. An information sheet for Bucks is produced every quarter.

On the website, information is given on support for daily living, equipment and adaptations, as well as advice for supporters and carers. In Bucks they offer information and support sessions, details of which can be found in the services information sheet or by calling Angela Walshe on 01296 331749. On their website is a link to their shop, selling a wide range of aids, such as simple to use TV remotes, clocks, jigsaw puzzles etc.

Dementia UK

A national charity committed to providing quality of life for all people affected by dementia. The charity provides Admiral nurses, specialist dementia nurses who provide practical and emotional support to family carers of people living with dementia.

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0800 888 6678 helpline


NHS Oxford Health

Memory Services

This is the organisation that is commissioned to provide a range of mental health services for the residents of Buckinghamshire. Once you have seen your GP about dementia or memory problems, they can refer you for an assessment to the Memory Clinic.

Memory Clinic    01865 901239
Shrublands Day Hospital, Queens Road, High Wycombe, HP13 6PT

Part of the diagnosis process will usually involve an MRI scan which may be at Stoke Mandeville. The Memory Clinic will do the diagnosis, provide a relevant information pack and refer you to the Memory Support Services, part of the Alzheimer’s Society, who are commissioned to provide follow-up support.

Memory Support Services    01865 901600

They are commissioned to run Memory Support Services, including periodic courses both for those with dementia and for carers. You should be advised once you have seen them, otherwise they can be reached by phone or email.


First Stop Advice

FirstStop Advice is an independent, impartial and free service offering advice and information to older people, their families and carers on housing and care options for later life. They have a number of useful leaflets available, including how to choose accommodation, staying in your own home and getting support from your local council.


0800 377 7070

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Buckinghamshire Social Services

They publish a directory of services available which can be requested by phoning 01296 387821.


For information and paying for care, contact the Directory Helpline 0800 3892077.

Call: 01296 395000


PALS - The Patient Advice and Liaison Service

PALS is essentially a customer service team for the hospitals and can help with the following :

  • Help you to resolve concerns or problems when you are using the NHS.

  • Tell you how to get involved in your own healthcare.

  • Explain the NHS complaints procedure, including how to get independent help making a complaint.

PALS can be particularly helpful if you need action immediately, such as a problem while in hospital or with an upcoming appointment. However, PALS cannot provide clinical advice and if you require medical attention you should always contact your GP, dial 111, or attend A&E.

PALS is available Monday to Friday, 9 am to 5 pm.
For Buckinghamshire Healthcare NHS Trust PALS call 01296 316042 or email


01296 316042

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Call: 01844 348839

Healthwatch                                       Mon-Thurs 9 am – 5 pm

Healthwatch offers advice and information about access to local care services. It can give advice and information for example, about how to choose a care home or get physiotherapy through the NHS. It will also offer help in understanding what you can expect from the NHS.


Prevention Matters

Prevention Matters works with GP surgeries, but you can self-refer online or over the phone. They offer a free programme of support of practical solutions to social and health problems that may be beginning to affect lives.

The practice workers meet with the person with dementia and carers to develop a plan of action, and then support them to make it happen. This can include advice on getting equipment, obtaining care either at home or in a care home, or getting financial support for a personal budget. They will visit up to six times over an eight-week period.

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01296 484322

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Call: 01296 382415

Marlow Library                              

The library holds a wealth of information and leaflets, including many from the Alzheimer’s Society, and local groups.

Request and Collect Library Service                                       01296 382415

Open during Lockdown

Telephone and a librarian will help you to order books and you can collect from High Wycombe Library.

Home Library Service                                                                       01494 475573

This service is for Buckinghamshire residents who are housebound and unable to visit a library due to age, illness or disability. Carers who are unpaid are also eligible. This service could benefit dementia clients by keeping their minds active. The Home Library Service is a free monthly service delivered to your home, at a suitable time for you, by volunteers.

Age UK Bucks

Has a quarterly magazine available online or by phoning, as above. It also offers a range of help services, including help in the home, handyman services, hairdressing, foot care, etc. There is also a telephone befriending service, telephone 01296 431911.

Age UK (National)

Their website has a wealth of information on a vast range of subjects, from legal help, social befriending

services, healthcare and benefits. They issue many Information Guides and Factsheets. Their advice line,

as above, will refer you on the phone to a specialist adviser who can help with more in-depth advice.


01296 431911

0800 678 1602 

(8am - 7pm, 365 days)


0800 4 70 80 90 (24 hours) 

The Silver Line                                  

Founded by Esther Rantzen, The Silver Line offers a free, confidential helpline providing information friendship and advice to older people, 24 hours x 7 days a week. (Merged with Age UK.)

Carers Bucks

Information, guidance and support is provided for carers. They hold information sessions for carers on the second Tuesday of each month, 10 am – 12 pm, at Brooke Furmston Place, Little Marlow Road, Marlow, SL7 1GN and at the Stokenchurch Medical Centre, 1.30 pm – 3.30 pm on the last Wednesday of each month. (During COVID these meetings have been on ZOOM).


Carers UK list factsheets available on their website


0300 777 2722